RECEPTIONIST

Description

Job Summary: The professional will greet and welcome guests, perform check-in/check-out procedures, handle phone calls and provide support, maintain an organized front desk, and collaborate with other departments. Key Highlights: 1. Friendly and professional service to guests and customers 2. Management of check-in/check-out and accommodation information 3. Collaboration with hotel departments and commitment to security **Job Description:** ---------------------- \- Greet and welcome guests and customers with friendliness and professionalism. \- Perform check\-in and check\-out procedures according to established standards. \- Identify and guide guests regarding accommodation services and other hotel offerings; provide general information about hotel facilities and the surrounding area. \- Answer telephone calls and provide in-person or multi-channel support. \- Maintain a professional demeanor and deliver excellent service aligned with the company's DNA. \- Accurately complete the logbook (incident register) with relevant shift records. \- Strictly follow the shift checklist. \- Enter and verify information in the hotel management system. \- Monitor guest arrivals and departures, recording consumption and services used. \- Keep the front desk organized, clean, and functional. \- Collaborate with other hotel departments (housekeeping, maintenance, kitchen, etc.). \- Ensure guest safety by adhering to hotel security protocols. \- Comply with internal policies, operational routines, and hotel quality standards. **Mandatory Requirements:** ------------------------------ Previous experience in this role is preferred; Knowledge of Totvs/CMnet system; **Desirable Requirements:** -------------------------- Strong communication skills; Proactivity; Punctuality; Teamwork: **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Benefits:** --------------- Transportation Allowance; Meal Allowance; Gympass; Telemedicine \- Mediquo; University Partnership Program; Birthday Day Off; Discounted accommodation at the hotel chain, among others. **Work Location:** ---------------------- SAMBA HOTEIS \- RIO BONITO **Working Hours:** ------------------------ 12/36 \- 7:00 PM to 7:00 AM **Additional Information:** --------------------------- Schedule will be 12x36