DESCRIPTION Respond to WhatsApp messages Respond to students' technical support emails Respond to Instagram and Facebook direct messages Respond on the platform to student questions regarding technical support Process refunds and cancellations for students Perform collection of overdue payments (subscription/provi/installments) Delete/block delinquent students (subscription/provi/installments) Add classes to the platform Monitor comments on Reclame Aqui Moderate comments on ads and posts Approve students in the Facebook community Update release macros Update support materials Take responsibility for all student-related requests Supervise social media support work once per day Create support team schedules to ensure demands are met Manage sales recovery team during launches (when applicable) Present weekly/monthly support reports Hire support tools Configure JivoChat or similar Configure Octadesk/Zendesk or similar Monitor student onboarding process Monitor sales recovery process Monitor refund and cancellation process Monitor installment payment process (HOTMART and PROVI, Subscription) Present monthly delinquency report (HOTMART, PROVI, Subscription) Present sales recovery report Monitor NPS process Present NPS report Create customer service macros REQUIREMENTS Previous experience in customer service and client relationship. **Basic Excel. Position:** SUPPORT ATTENDANT \- NITERÓI \| Salary: R$ 1,300.00 \| Education: Higher education \- Bachelor's degree \| Teaching degree \| Technology. \| Shift: Morning and Afternoon. \| Area: Others. \| Experience: 6 months. \| City: Niterói / RJ