**Administrative Assistant / Customer Service – Insurance Brokerage** ### **About the Position** Professional to provide administrative and operational support to the brokerage, ensuring process organization, system updates, financial monitoring of contracts, and friendly customer service in a dynamic and flexible environment. ### **Main Responsibilities** * Process proposals and contracts in the brokerage's **insurance system**. * Print proposals (draft contracts) for internal control and follow up until policy issuance. * Perform **complete system registration**, attaching proposals, policies, and other documents. * Monitor **payment pending issues** and **delinquency**, flagging clients and providing feedback to the team. * Assist with occasional client contacts (e.g., renewals, sending quotes, information follow-up). * Maintain and update **Excel spreadsheets** with client data, contracts, and internal controls. * Ensure **office organization**: keep the workspace clean and tidy, and organize supplies. * Greet customers courteously. * Always notify when supplies are running low (coffee, paper, printer ink, etc.). ### **Requirements** * **Completed high school education**. * Reside in **Teresópolis/RJ** and have punctual availability to work in **Guapimirim** when necessary (occasionally). * **Basic knowledge of Excel** (create and fill out simple spreadsheets). * Proficiency with **WhatsApp** and **e\-mail** for client communication and follow-up. * Previous experience in **sales** or commercial customer service is desirable (not mandatory). ### **Desired Behavioral Competencies** * **Excellent verbal and written communication**. * **Proactivity** and good **autonomy** to handle day-to-day tasks. * **Emotional intelligence** and maturity to receive feedback, focusing on improvement. * **Curiosity and continuous learning.** * **Responsibility** and **punctuality**. * **Organization** and **attention to detail.** * Ability to **work in a team**, maintaining good relationships with everyone. * **Resilience** to handle occasional pressure, objections, and delicate situations without losing focus. * **Ethics** and professional conduct. Minimum Education: High School (Secondary School) * Meal Allowance (R$300\) * Life Insurance * Dental Plan * Transportation Allowance