Job Summary: First-level Technical Support professional to assist users, log support tickets, and provide support for IT installations and configurations. Key Highlights: 1. First-level technical support and assistance 2. Installation and configuration of corporate software 3. Support in user and email account creation and maintenance Requirements: Technical or higher education degree (completed or in progress) in IT, Networks, or Information Systems Basic knowledge of Windows and Microsoft Office / Microsoft 365 Fundamental understanding of user support and technical assistance Strong communication skills, organizational ability, and proactive attitude Preferred Qualifications: Main Responsibilities: First-level user support (on-site and remote) Ticket logging, tracking, and escalation Workstation support Installation and configuration of corporate software Assistance with user and email account creation, maintenance, and permission management Execution of basic network tests and support for IT asset inventory Working Hours: 8:00 AM to 6:00 PM Salary: To be negotiated Benefits: Health insurance and meal allowance Employment Type: Full-time CLT Work Location: On-site Employment Type: Full-time CLT Compensation: Starting from R$1.621,00 per month Benefits: * Meal allowance