Job Summary: Focus on customer loyalty, acquisition of new leads, and community building, with responsibilities in customer service, messaging strategy, and sales tracking. Key Highlights: 1. Customer loyalty and lead generation. 2. Active audience engagement and community building. 3. Development of customer service and sales strategies. **Focus:** Customer loyalty, acquisition of new leads, audience interaction, and community building. **Responsibilities:** Respond to customer inquiries via customer service tools (originating from social media and messaging apps); develop contact schedules and messaging strategies for active contacts. Implement and monitor targets for acquiring new contacts; track sales performance via messaging apps. **Objectives:** * Increase the number of customers identified in the system and retained. * Increase purchase frequency among the identified customer base. * Increase revenue for bookstores. * Convert qualified leads into customers (via service and sales). * Analyze data from broadcast lists. * Develop strategies for acquiring qualified leads at events. Employment Type: Full-time CLT Compensation: Starting from R$1.621,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Experience: * Customer relationship experience (Mandatory) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
