We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re united. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for?** A proactive, curious, committed professional focused on continuous improvement to join our Monitoring/Infrastructure team. **Your day-to-day will include:** Dashboard Monitoring: Spend most of your time observing monitoring dashboards (e.g., Dynatrace and Kibana) to identify alerts and metric deviations; Alert Management: Receive, validate, and perform initial triage of alerts triggered by monitoring tools. You’ll assess the urgency and severity of each issue; Documentation: Thoroughly record every incident, noting the time, affected system, and triggered alert. This documentation is critical for teams resolving the issue; Communication and Escalation: Communicate and escalate incidents to the responsible team (e.g., development, infrastructure) with all necessary information; Log Analysis: Perform basic log analysis to complement alerts, seeking information that helps the support team understand the error context. **Requirements and qualifications** * Currently pursuing or completed undergraduate degree; * Basic knowledge of Windows Server, Linux, and server hardware; * Basic knowledge of cloud platforms; * Basic knowledge of infrastructure and WebServices; * Familiarity with networking concepts and protocols. **Preferred qualifications** * IT Fundamentals: Basic understanding of how networks, servers, operating systems (Linux/Windows), and databases work; * Monitoring Tools: Practical experience with at least one monitoring tool such as Dynatrace or Kibana is desirable. Proficiency in navigating these tools and interpreting their graphs is essential. **Working hours** * **Monday to Friday, 10:00 AM to 7:00 PM** **** **Work model** * **100% on-site in Santo Amaro, São Paulo, SP** **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance**, usable for grocery shopping and meals * **Medical and dental insurance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare assistance**, according to current policy * **Gym membership program**, encouraging regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for education**, including language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?