Technical Support Assistant

Description

Job Summary: We are seeking a proactive and organized Technical Support Assistant to join our IT team, providing user support and maintaining the technological environment of a growing healthcare institution. Key Highlights: 1. Working in a dynamic environment across multiple departments 2. Opportunity for professional development 3. Technology applied to healthcare **About the Role** ---------------- We are a growing healthcare institution recognized for excellence in patient care and for our continuous pursuit of innovation and operational efficiency. Clínica Boghos Boyadjian invests in technology as an essential enabler of patient care and internal process sustainability. We seek a **Technical Support Assistant** to join our IT team — someone proactive, organized, and with solid technical foundations. This person will play a critical role in supporting end users and maintaining the technological infrastructure that powers the clinic’s operations. This is an excellent opportunity to work in a dynamic environment with direct interaction across various departments, contributing to continuous improvements and the evolution of the institution’s infrastructure and systems. **Responsibilities** --------------------- Technical Support and User Assistance * Providing technical support (Level 1 and Level 2\) to internal users, both on-site and remotely, including diagnosis and resolution of hardware, software, network, and telephony equipment incidents. * Strong communication and user service skills, ensuring agility and quality in resolving requests. Infrastructure, Equipment, and Systems * Configuration and maintenance of equipment: installation, configuration, and updates of computers, printers, peripherals, mobile devices, and operating systems (Windows/Linux). * Basic network administration: supporting local infrastructure (LAN/Wi\-Fi), identifying failures, verifying connectivity, configuring access switches, and monitoring network performance. * Internal systems management: supporting maintenance of corporate systems, clinical management tools, and software used by the institution. Routines, Inventory, and Security * IT inventory control: recording, organizing, and updating technology assets (equipment, licenses, supplies). * Preventive maintenance and backup routines: executing verification checks, machine cleaning, updates, and monitoring backup procedures. * Information security (basic level): guiding users, applying best practices, and assisting with access controls. Projects and Continuous Improvement * Supporting IT projects: assisting in implementing improvements, system integrations, and deploying new technologies aligned with the clinic’s needs. **Mandatory Requirements** --------------------------- * Prior experience in technical support or service desk roles. * Proficiency in Windows operating systems (installation, configuration, and troubleshooting). * Basic knowledge of computer networking, TCP/IP protocols, DNS, DHCP, and physical infrastructure. * Familiarity with Office 365, productivity tools, and antivirus software. * Ability to diagnose hardware and software failures. **Desirable Qualifications** --------------------------- * Basic knowledge of Linux. * Experience with IP telephony. * Hands-on experience with structured cabling. * Familiarity with electronic health record (EHR) systems. **Professional Profile** ----------------------- * Analytical problem-solving ability. * Organizational skills and attention to detail. * Strong communication and user-focused service orientation. * Proactivity and willingness to learn new technologies. * Teamwork and alignment with institutional goals. **Why Join Clínica Boghos Boyadjian?** ---------------------------------------------------- * An innovative, collaborative, and continuously evolving work environment. * The opportunity to directly contribute to operational efficiency and care quality. * A platform for professional growth and continuous learning in healthcare technology. Minimum Educational Requirement: Technical Course