**Join the FAN Group!** With over 60 years of history, the FAN Group is a benchmark for excellence and commitment. Our journey is marked by dedication, determination, and belief in the power to make a difference. We are large not only in size but also in commitment, operating across multiple sectors including fuels, finance, civil construction, and food production \- learn more about our group by clicking here. **RESPONSIBILITIES** * Route support tickets to the analyst team; * Handle basic system-related support tickets; * Understand and map the operation of existing systems; * Suggest the use of new technologies; **REQUIRED QUALIFICATIONS** * Degree in Computer Science, Information Systems, Systems Analysis and Development, Software Engineering, or related fields. * Knowledge of SQL Server databases, programming languages, and UML for creating and interpreting workflows.