Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) to work remotely in the Visa and Education department, organizing and managing processes with a customer-centric focus. Key Highlights: 1. Experience in customer relationship management and visa and immigration processes 2. Organization and attention to detail, with proactivity and independent work 3. Teamwork and flexibility to handle unforeseen events and urgent matters **About Immi** Founded in 2012, Immi is a pioneer in providing visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances for each process. **Job Description** We are looking for a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education department. An organized, detail-oriented professional who enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process and subsequently outlining application stages; * Provide customer support via e\-mail and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary document review and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for each client’s case; * Prepare application materials, such as checklists, questionnaires, homework assignments, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions related to process/department KPIs; * Participate in company-organized and promoted alignment meetings and training sessions; **Requirements:** * Completed bachelor’s degree (Tourism, Business Administration, International Relations, or related fields); * Experience in customer relationship management; * Proven proficiency in Microsoft Office suite; * Experience in visas and immigration; * Ability to communicate clearly and concisely (verbally and in writing); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience using CRM systems; * Document analysis experience is a plus; * Intermediate English proficiency; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and enjoyment of teamwork; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent matters may arise; * Sales orientation; **More About This Role** Employment Type: CLT Working Hours: Full-time position, up to 44 hours per week, Monday through Friday. Salary: R$ 2\.600,00 Benefits: * Meal or food allowance ($28\.99 per working day per month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Questions: * Do you have a computer and an appropriate location for remote work? * What is your English proficiency level? Basic, intermediate, or advanced? * Do you have PROVEN experience with immigration services? Education: * Bachelor’s degree (Mandatory) Experience: * Customer Service (Mandatory) Work Location: Remote