**Who We Are?** Born in South Korea, Cheil was the world’s first agency created to conceive and sell innovation—and it hasn’t changed over time. On the contrary: we’ve evolved alongside technology in people’s daily lives. We always look toward the future. And that’s exactly what we offer the market—because we don’t just create ideas; we create ideas that leverage technology to move consumers, clients, and the world. We aim to introduce the new and convince consumers to embrace change for optimal results in Advertising, Digital, Data Insights, Retail, Technology, and Live Marketing. **More than selling innovation, we’re experts at innovating how we sell.** **What We’re Looking For?** The person we seek will serve as the direct connection between the brand and its community, ensuring clear, efficient communication aligned with the brand’s voice. They will monitor and manage social media interactions, meet established response SLAs, and maintain service quality. They will also support the content and social media teams in operational routines—including scheduling posts, providing community insights for content creation, and assisting with the team’s daily demands. **Key Responsibilities:** * Monitor comments, DMs, and mentions across social media platforms daily. * Respond to audience interactions within the established SLA, adhering to QA standards and voice-tone guidelines. * Craft personalized responses when necessary, maintaining brand alignment. * Categorize and tag interactions (positive, negative, neutral) to support reporting. * Assist in sentiment analysis and trend identification. * Support monthly Customer Service and Social Media reporting. * Schedule content across major platforms according to the approval workflow. * Assist in developing social media briefs. **Requirements:** * Prior experience or exposure to social media, community management, or social listening. * Strong written communication skills, capable of crafting clear, coherent, and grammatically correct Portuguese responses. * Experience using major social media platforms: Instagram, TikTok, Facebook, X (Twitter), and YouTube. * Familiarity with at least one social media monitoring platform, such as Buzzmonitor, Stilingue, or similar tools. * Data and metrics analysis skills. **Benefits of Being a Cheiler:** * Bradesco Health, Dental, and Life Insurance Plans. * Meal or Food Allowance via Pluxee. * Wellhub. * Maternity/Paternity Kit. * In-house Psychologist. * Discounts on universities, language schools, and partnership with Sesc. * Performance Evaluation. * Birthday Day Off. * Discounts on Samsung products.