IT Assistant

Description

Job Summary: We are seeking a proactive IT Assistant. Key Highlights: 1. Focus on technical support (L1 and L2) and maintenance of the technology fleet. 2. Opportunity for those who enjoy solving problems and organizing processes. 3. Nomadic culture and continuous search for innovative professionals. We are looking for a proactive **IT Assistant**, hands-on and "ready to roll up your sleeves", to join our Infrastructure team. The main focus will be ensuring that our employees receive the necessary technical support (L1 and L2\) and that our equipment and licenses are properly organized and fully functional. If you enjoy solving problems, working with hardware, and organizing processes, this role is for you! The employment contract model for this opportunity is **CLT.** **We are restless, we are pioneers, and we are constantly transforming.** That’s why we continuously seek to grow our team with innovative professionals who challenge boundaries and are prepared to embrace a fully nomadic culture. **WE ARE NOMADS — OUR POSITIONS ARE OPEN ANYWHERE!** Regardless of your gender, sexual orientation, age, race, ethnicity, beliefs, or disabilities, everyone is welcome on our team. **Responsibilities and Duties:** You will serve as the focal point for on-site technical support and maintenance of the technology fleet. * **User Support (L1 and L2\):** On-site and remote incident and service request handling. * **Google Workspace:** Email account administration, group creation, Drive access management, and platform security configuration. * **Hardware Maintenance:** Diagnosis, preventive and corrective maintenance of laptops and desktops (e.g., memory/SSD replacement, internal cleaning, etc.). * **Asset and Licensing Management:** Rigorous hardware inventory control and software license management (ensuring no unauthorized software or expired licenses). * **Logical Tasks:** OS formatting, installation, and configuration (Windows 10/11\) and standard software packages. * **Basic Infrastructure:** Support for printer configuration, Wi-Fi network setup, basic structured cabling, and telephony. Qualifications: **Academic Background:** * Currently pursuing or completed Bachelor’s degree in Computer Networks, Information Systems, Computer Science, or related fields. **Technical Requirements:** * Prior experience in technical support (Helpdesk or Service Desk). * **Hardware Proficiency:** Practical knowledge of assembling and maintaining computers/laptops. * **Operating Systems:** Advanced knowledge of Windows (installation, troubleshooting, configuration). * **Google Workspace:** Experience administering the Google Workspace (GWS) admin console. * Availability to work **100% on-site**. **Preferred Qualifications:** * Knowledge of macOS. * Familiarity with Cloud Computing. * Entry-level certifications (e.g., ITIL, CompTIA A\+). * Basic networking knowledge (TCP/IP, DNS, DHCP). **What Pioneers Get:** * Flexible working hours — you manage your own schedule; * Agile culture — all pioneers apply agile methodologies daily; * Flexible meal or food allowance; * TotalPass; * DoutorONE platform; * Pharmacy card; * Bradesco dental plan; * Amil health insurance; * Prudential life insurance; * Free psychological well-being support; * Brivia Academy — training programs for professional development; * Salary bonus.