Help Desk Assistant

Description

Job Summary: We are seeking a Help Desk Analyst to provide technical support to users, ensuring the proper functioning of the company's systems and equipment. Key Highlights: 1. Handle, register, and resolve technical support tickets 2. Diagnose and resolve hardware, software, network, and system issues 3. Support users in utilizing corporate tools **About the Opportunity** We are seeking a Help Desk Analyst to provide technical support to users, ensuring the proper functioning of the company's systems, equipment, and tools. This person will be responsible for handling, registering, and resolving tickets, contributing to operational efficiency and continuity. **Responsibilities** * Handle and register support tickets (via system, phone, or e\-mail); * Diagnose and resolve issues related to hardware, software, networks, and internal systems; * Perform installation, configuration, and maintenance of equipment and applications; * Monitor ticket resolution within established timeframes; * Support users in utilizing corporate tools; * Collaborate with other IT departments to continuously improve support processes. Employment Type: Full-time CLT Compensation: Starting from R$1\.750,00 per month Benefits: * Medical assistance * Food basket * Partnerships and commercial discounts * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * Technical or undergraduate degree in IT, Information Systems, or related fields (in progress or completed). Experience: * Technical support or help desk experience (Mandatory) * Operating systems (Windows, Linux), networking, and MS Office (Mandatory)