JUNIOR SUPPORT TECHNICIAN

Description

**Opportunity at Positivo S\+ — JUNIOR SUPPORT TECHNICIAN — Gravataí/RS** Positivo S\+ is seeking proactive, committed professionals with an interest in developing their careers in technical support. If you have experience with hardware and wish to work in a dynamic environment, this opportunity may be ideal for you! * Work model: 100% on-site * Location: Av. José Bonalume, 1235 \- Vera Cruz, Gravataí/RS * Schedule: Monday to Friday, from 7:30 AM to 5:18 PM **Key responsibilities:** * Provide Level 1 technical support for corporate systems, software, and applications; * Perform installation, configuration, troubleshooting, relocation, addition, and replacement of hardware and software; * Respond to ITSM tickets remotely and on-site; * Ensure client platform availability and performance; * Handle and record requests related to telephony, IT, and infrastructure; * Guarantee compliance with SLA (Service Level Agreement) when supporting clients; * Monitor operational technology platforms; * Follow up on activities until completion, pursuing continuous process improvement and prevention of recurring failures. **Mandatory requirements:** * Completed high school education; * Intermediate knowledge of Microsoft Office Suite; * Knowledge of telecommunications and networking systems; * Mandatory hands-on experience with hardware. **Benefits:** * Medical and dental plans * Life insurance * Meal allowance / food voucher * Transportation voucher * Discount club * Access to Wellhub (gyms) and Mente Tranquila * Discounts on Positivo products * Elleve Performance: discounts on universities and courses * Additional benefits such as NutriMais, childcare allowance, assistance for children with disabilities, among others If you seek professional growth and want to join the Positivo S\+ team, **apply now**! Minimum Education Level: High School (Secondary Education)