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Job Summary: Opportunity for a Junior Technical Support Analyst at an attendance automation company, focusing on installation, configuration, maintenance, and technical support for communication solutions. Key Highlights: 1. Solving problems and learning quickly 2. An environment that values innovation and results 3. Team spirit and customer focus Opportunity for a Junior Technical Support Analyst at a company offering omnichannel platform-based solutions for attendance automation, unification of communication channels (e.g., WhatsApp, voice, etc.), team management, and sales volume tracking. **Key Responsibilities:** * Install, configure, and maintain Linux servers with Asterisk; * Create and manage SIP/IAX extensions, trunks, and inbound/outbound routes; * Develop and optimize dialplans (extensions, queues, IVRs); * Provide technical support to internal and external users (from basic to advanced levels); * Implement integrations with CRM, ERP, and APIs; * Conduct in-person or online training sessions; * Monitor networks, servers, and incidents (24/7 on-call duty\); * Collaborate with development and commercial teams. **Hard Skills Required for This Opportunity:** * Experience in technical support or implementation of VoIP/PABX IP solutions; * Experience in Linux server administration; * Knowledge of: * Asterisk (SIP/PJSIP extensions, queues, IVRs); * Networking and TCP/IP (IP addressing, DNS, routing, gateways). **Preferred Qualifications:** * Knowledge of MySQL/MariaDB databases; * Network security and firewalls; * API-based integrations. **Soft Skills Required for This Opportunity:** * Strong desire to learn; * Resilience when facing challenges; * Proactivity to drive results; * Team spirit and customer focus; * Discipline to consistently deliver results. If you enjoy solving problems, learning quickly, and want to grow in an environment that values innovation and results, this opportunity is for you! Minimum Education: High School Diploma (Secondary Education)
