Store Manager

Description

Job Summary: We are seeking a Store Manager for our Porto Alegre store who believes in delighting customers and building lasting relationships with both teams and clients, operating within an innovative retail model. Key Highlights: 1. Manage with a focus on team development and long-lasting relationships 2. Work in a retail model that values relationships 3. A light, collaborative, and purpose-driven culture **Zerezes was born from design, from your attentive eye toward people, and from the desire to redesign what doesn’t work.** We believe eyeglasses are a tool for expressing our style and personality—but we know this isn’t how people perceive them; instead, they see eyeglasses as functional yet unattractive items. We want to transform how people buy and relate to their prescription eyewear because we believe doing so improves not only how they see themselves, but also how they interact with the world. We are looking for a **Store Manager** for **our Porto Alegre store**, who believes it’s possible to delight and build lasting relationships with our teams and customers. We seek professionals eager to work in a new retail relationship model—one that, rather than focusing solely on sales for the sake of sales, believes it’s possible to redesign workplace relationships between people and companies. **Our managers are responsible for:** * Delivering results, commitment, process control, and impeccable Zerezes-style customer service to achieve the highest possible NPS score; * Ensuring the physical infrastructure of the store operates smoothly; * Controlling store expenses in line with established targets; * Managing store inventory to ensure continuous stock availability; * Managing relationships with lens suppliers and other third parties, and guiding the team on meeting eyewear assembly and repair deadlines; * Following performance goals and metrics that value the whole professional, including monthly evaluations for each team member, outlining pathways for development and growth within the brand; **To be a manager at Zerezes, you must have:** * Extensive knowledge of commercial **performance indicators**; * Prior **management experience**, with strong emphasis on team development; * Experience in optical retail management is a **plus!** **Working with us offers several benefits, including:** * **Bradesco Health Plan (Inpatient Care)**; * **Meal Allowance** — R$ 25 per day via CAJU card; * **Transportation Allowance** — deposited onto the CAJU card according to employee need, with payroll deduction as required by law; * **Wellhub** (formerly Gympass); * **Conexa Saúde** (mental health benefit, pharmacy discounts, and lab test discounts); * **On Happy** (leisure travel discounts); * **Employee discount program on Zerezes products** Zerezes was born from design and the desire to do things differently. We believe eyeglasses are more than functional items: they are an extension of who we are. Therefore, we aim to transform how people relate to them. Our way of working is light, collaborative, and purpose-driven. We value curiosity, continuous learning, empathy toward others, and the desire to leave a positive impact wherever we go. Here, every person matters. And we grow together—with transparency, real impact, and the constant drive to excel. **Our Values** *Create memorable experiences.* We enjoy doing things differently—creatively, with real impact and purpose. *Openness to learning.* We’re naturally curious. We listen, test, adjust, and move forward. *Radical transparency.* We speak clearly and respectfully. Agreements are honored, and feedback here is a tool for growth. *Treat others the way we’d like to be treated.* Empathy and active listening form the foundation of everything we do. We build together and value every perspective. *Good for the world.* Our impact extends beyond eyeglasses. We aim to generate value for everyone with us—both inside and outside Zerezes. **Shall we go together?** If you believe work can be light without sacrificing seriousness, that excellence can be achieved without losing simplicity, and that optical retail can be much more than just selling eyeglasses… Zerezes could be your place. *\#ComeDiscoverWhyItHurtsToCallItAnOpticalStore*