CS - Enablement

Description

**We are looking for a new person to join our RevOps & Strategy team as CS - Enablement!** Can you imagine being part of one of Brazil's largest technology companies for restaurants? We serve over **19,000 customers** nationwide and are the **market leader in cloud-based management software** for the foodservice industry! Moreover, we are one of iFood's **Super Integrators**, delivering a complete solution — from **Point of Sale to Back Office**. Amazing, right? And there’s more: **iFood is our investor!** This means we are experiencing exponential and accelerated growth — which is why we seek people who share our energy, our drive to innovate, and our ambition to revolutionize the food service market, growing alongside us!  **Responsibilities and duties** **What will be part of your day-to-day** * Develop and update training and onboarding materials for the Customer Success team, focusing on strategies that promote retention, engagement, and revenue expansion; * Organize training sessions, workshops, and alignment meetings; * Collaborate on creating educational content such as videos, guides, and FAQs to facilitate team learning; * Monitor Customer Success team performance and engagement metrics, helping identify improvement opportunities; * Ensure processes and playbooks are executed correctly and with quality; * Participate in meetings to understand team needs and propose improvement actions; * Support implementation of processes and tools that optimize the Customer Success team’s work. **Requirements and qualifications** **What we expect from you** * +3 years of experience as CS Enablement; * Knowledge of SaaS and Customer Success; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and eagerness to learn; * Self-managed profile (strong ability to organize tasks); * Proactivity and ease working in teams; * Familiarity with presentation tools, video editing software, or training platforms is a plus. **What will set you apart here** * Knowledge of restaurant routines and operations. * Experience with SaaS companies. * Hands-on experience with operational quality tools (e.g., Quipu, MeetRox, etc.). * Hands-on experience with training tools (e.g., Twigo and similar). * Knowledge of and/or experience creating AI agents. **Additional information** **Liked it? Calm down — there’s more!** Here, you’ll also enjoy: **Meal Allowance** — BRL 35/day **Health and dental insurance**, with **100% of the monthly fee covered by Saipos** **Life insurance** **Birthday day off** **Wellhub** **Complete equipment kit** **Extended maternity leave** and **extended paternity leave** We are a SaaS technology company and the **Brazilian market leader in food service management**. More than just software, we are strategic partners to over **15,000 establishments**, helping each business optimize processes, reduce costs, and increase sales. **We are passionate about simplifying life for those immersed in the daily operations of restaurants — and we do so through agility, intelligence, and education!** We operate **comprehensively**, integrating management needs into a single platform and accelerating the digital transformation of restaurants, bars, and delivery services across the country. We are **invested by iFood**, and we’re growing rapidly, empowering thousands of operations. Here, you’ll find a team passionate about technology, autonomy, and innovation — delivering real impact in our customers’ day-to-day operations. If you seek **challenges**, **growth**, and the opportunity to help **build something big**, **Saipos** is **your place!**