Store Coordinator

Description

Job Summary: Store Coordinator responsible for supervising teams, managing commercial operations, and ensuring store performance and development. Key Highlights: 1. Leadership and development of commercial and operational teams. 2. Strategic sales management, targets, and profitability. 3. Coordination of daily store operations and food safety. **Responsibilities:** * Supervise and coordinate sales staff and telesales operators; * Lead and train sales staff, store attendants, cashiers, warehouse staff, delivery personnel, and store cleaning staff; * Motivate and develop the commercial team by providing training and support for high performance; * Establish and monitor individual and collective key performance indicators (KPIs) and targets; * Lead sales campaigns and promotions with the team; * Participate in the selection, onboarding, and orientation of new commercial/sales staff; * Implement incentive and commission plans that adequately motivate the team; * Conduct periodic follow-up and feedback meetings. * Coordinate daily store opening and closing routines, including checklists and presentation standards; * Ensure proper functioning and replenishment of departments; * Control and supervise cashier operations, discounts, cancellations, and closings; * Monitor food safety and Good Manufacturing Practices (GMP). * Track attendance records, shift schedules, days off, and breaks; * Request product restocking (store replenishment) from production or warehouse staff via requisitions; * Execute, supervise, and/or request purchases for the store department from the procurement supervisor, based on COGS analysis and inventory movements; * Plan actions for holidays and promotional events. * Continuously monitor and analyze sales performance, identifying opportunities and risks; * Define and track sales targets per salesperson and channel; * Analyze sales reports and propose adjustments to strategy or execution; * Control contribution margin and profitability per customer/product; * Approve discounts and special terms within the authorized scope; * Monitor and manage the sales pipeline and opportunity conversion. * Identify opportunities for new customers and markets; * Establish and manage high-level relationships with strategic customers; * Resolve conflicts and negotiate solutions for complex situations; * Implement customer loyalty and relationship programs; * Coordinate prospecting activities and acquisition of new customers. * Ensure adoption and effective use of commercial management systems (CRM, sales app); * Collaborate with Operations and Administrative departments; * Develop sales campaigns and materials; * Prepare managerial reports and performance analyses; * Analyze results, propose corrective actions, and communicate indicators to the team; * Coordinate after-sales and commercial support activities. * Supervise telesales/order operations and define outreach processes; * Monitor call-to-sale conversion and optimize results; **Requirements:** * Completed undergraduate degree in Business Administration, Marketing, Economics, or related fields; * Prior experience in the food industry; * Knowledge of the regional market and customer characteristics; * Proficiency in computer applications and management tools; * Solid experience managing commercial teams; * Knowledge of consultative sales techniques and methodologies; * Ability to analyze commercial data and prepare reports; * Familiarity with commercial management tools and CRM systems; * Knowledge of territory and customer portfolio management; * Understanding of marketing and promotional strategies; * Proficiency in commercial KPIs and performance analysis; * Good Manufacturing Practices (GMP) Manual; * Adherence to internal regulations and company policies; * Visual merchandising and commercial product display; * Queóps system (back-office, Cosmos Loja, Touch, Delivery, and Orders); * Basic computer operations: e-mail, Word, Excel, printer usage; * Basic understanding of COGS calculation, proportionality, and cost control. **Job Details:** * Position: **Store Coordinator** * Work Location: **Tristeza Neighborhood \- Porto Alegre** * Schedule: **6 days on / 1 day off \- business hours** * Employment Type: **CLT (Consolidation of Labor Laws)** * Remuneration: **R$ 3\.500,00** * Benefits: **Meal Allowance \+ Variable Bonus** Minimum Education: High School Diploma (Secondary Education)