Want to be part of a network of recognition and opportunities? Then, your place is with us! We are made up of diverse people, physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together we form a network of plurality. We are diversity. We are Redebrasil. Join our network too! \#jointhenetwork **Responsibilities and duties:** Provide technical support ensuring high availability and performance of client platforms, and when necessary, guide and train users. Respond promptly and accurately to customer requests, registering and resolving them according to technical procedures. Create and keep technical procedures updated. Stay updated by reading operational procedures, attending meetings, trainings, certifications and others. Handle service requests quickly and efficiently, ensuring customer satisfaction. Interact with other support staff to resolve, manage and track customer requests. Safeguard the company's image, maintaining information confidentiality. Comply with internal company rules and procedures. Perform strategic analysis to reduce service tickets. Carry out other related and inherent activities of the position. Stay updated in your field of work, always seeking best practices. **Requirements and Qualifications:** Desirable 6 months of experience in support area Specific knowledge in Windows and Linux platforms Technical courses in the IT field. Desirable ongoing higher education in the field. Minimum Education: Bachelor's Degree * DISCOUNTS AT EDUCATIONAL INSTITUTIONS * TELEMEDICINE * WELLHUB (former Gympass) * DENTAL PLAN * MEAL VOUCHER * FOOD VOUCHER * HEALTH PLAN * TRANSPORTATION VOUCHER