We are Grupo Kolplast, a leading company in the medical-hospital supplies segment, located in the city of Itupeva. We value diversity and inclusion. We believe that diverse teams are stronger! We encourage applications from people of all ages, genders, races, sexual orientations, and physical conditions. **About responsibilities and duties:** Assist the sales team in preparing and sending commercial proposals, quotations, contracts, and other necessary documents for closing deals; Monitor the complete sales order workflow, including new orders, releases, and handling of incidents; Monitor and update control spreadsheets and systems (such as VTEX and Totvs ERP), ensuring data integrity; Perform customer, product, and order registrations, as well as exchanges, cancellations, and data adjustments in the system, ensuring all information is up to date; Provide support via e-mail, phone, or WhatsApp to customers whenever necessary; Collaborate with other departments to ensure efficient product delivery and continuous communication with customers; Monitor inventory and product restocking, informing the sales team about item availability; Track and intervene in abandoned carts and pending orders, ensuring sales completion; Support the commercial team in administrative routines, contributing to meeting targets and ensuring good operational performance; Assist in covering vacations and supporting other related areas when necessary; Organize and plan activities, ensuring productivity and deadline compliance; Act proactively in the continuous improvement of administrative and customer service processes; Assist in sending data and preparing reports; Participate in events, such as medical congresses, whenever requested; Follow Good Manufacturing Practices guidelines and workplace safety regulations according to internal and regulatory standards; Perform other related activities of the same difficulty level within your area of responsibility, when requested. **About requirements and qualifications:** * High school diploma is required; * Intermediate knowledge of Microsoft Office Suite; * Must reside in the city of Itupeva or have easy access to it. **Desirable:** * Experience in administrative roles, preferably interfacing with the sales department; * Completed or ongoing higher education in Administration, Marketing, Sales Management, or related fields; * Knowledge of ERP systems (preferably Protheus), the VTEX platform, and customer relationship management (CRM) tools.