Apprentice Youth - Fraud and Risk Prevention

Description

Job Summary: We are seeking an Apprentice Youth to work in the Fraud and Risk Prevention area, supporting the identification of patterns and monitoring of transactions in a continuous learning and development environment. Key Highlights: 1. Welcoming, dynamic, and flexible environment 2. Opportunity for learning and professional development 3. Culture that values excellence, innovation, and teamwork Are you ready for a new challenge in a welcoming, dynamic, and flexible environment? We are looking for an Apprentice Youth to join our team and work directly in Fraud and Risk Prevention. At PagBrasil, you will find a space for constant learning, professional development, and the opportunity to generate real impact in our business. More than that: our culture is what drives us and what we seek in every new talent joining our team. Results happen because our values are present in our day-to-day activities: * Excellence: dedication and continuous improvement in everything we do. * Innovation: curiosity to think differently and create sustainable solutions. * Ethics: transparency, integrity, and respect in every decision. * Protagonism: autonomy and responsibility to generate positive impact and continuous development. * Empathy: diversity, care, and an environment where everyone feels welcomed. * Team Spirit: collaboration and enthusiasm to grow together. Our commitment to the 4 I’s — Include, Innovate, Integrate, and Inspire — guides everything we do, including how we recruit. All our opportunities are designed to be inclusive from the start, because we believe diverse teams build more creative and transformative results. Diversity is essential for us to create more human-centered, innovative solutions that truly generate impact. We value each person as an individual, ensuring freedom to be oneself and contribute with one’s best. If you’re looking for a place to grow, learn, and make a difference, PagBrasil could be your next big step. \#VemSerPagBrasil **Responsibilities and Duties** * Support the identification of credit card fraud patterns, fraudster profiles, and behavioral patterns under guidance; * Assist in monitoring and reporting possible fluctuations and inconsistencies in existing rules and fraud prevention systems; * Support the analysis of transactions suspected of fraud, assisting analysts in recommending approval or rejection; * Assist in extracting and organizing departmental reports and metrics, with team support; * Assist merchants with basic fraud prevention-related questions, guided by colleagues and leadership; * Support fraud prevention operations, helping with team requests and collaborating with other PagBrasil departments; * Assist with chargeback dispute-related tasks; * Help identify factors influencing chargeback volume, considering merchant and customer profiles. **Basic Requirements** * Between 17 and 22 years old; * Focused and organized profile; * Ability to work well in a team; * Good communication skills; * Availability to work in-person at our office in Porto Alegre/RS. **Requirements and Qualifications** * High school education currently in progress and/or completed (preferred); * Proficiency in Microsoft Office suite. **Additional Information** * Working hours: 4 hours per day * Employment type: Apprentice Youth ***Our Benefits*** Access to Wellz psychotherapy platform; Transportation allowance; Subsidized English and Spanish classes; Training and development subsidy. Certified in 2025 by Great Place To Work (GPTW), this seal recognizes the best companies to work for in Brazil and worldwide, based on multiple organizational climate indicators. This achievement is thanks to the incredible people who make up our team and who make us not only the leading Brazilian payment institution but also a motivating company to work for. Our goal is to provide a flexible environment where employees can be happier in their jobs. We encourage innovation and team protagonism, pursuing professional growth and development. To achieve this, our team works collaboratively to deliver results with excellence. We foster a relaxed and dynamic workplace with a diverse and committed team. Autonomy and proactivity are constantly encouraged, promoting open discussion of ideas to inform decision-making processes. **OUR MISSION** PagBrasil is a company striving to transform the payments industry and the e-commerce market through continuous development of innovative technologies. We aim to simplify online financial transactions and democratize access to e-commerce. To do so, we base ourselves on PagBrasil’s 4 I’s: Include, Integrate, Innovate, and Inspire. **WHO WE ARE** PagBrasil is a Brazilian company enabling domestic and international digital stores to offer optimized and up-to-date digital payment solutions tailored to the specific needs of the Brazilian market. With clients in over 45 countries, PagBrasil partners with leading e-commerce platforms in the market and offers exclusive e-commerce resources such as PagStream, an intelligent subscription management tool. The company also provides split payment and payment link solutions, as well as a differentiated Pix solution ensuring high sales conversion rates. Among its clients are Samsung, ConectCar, Simple Organic, Gringa, Pampili, and Samsonite. **THE PAGBRASIL WAY** Flat workplace structure with close, participative leadership. Flexible working hours. Company-subsidized English classes. Career development path. Relaxed, dynamic, and cheerful environment. Team spirit and open dialogue for sharing ideas and feedback. People as protagonists of their own journey. Empathy as the foundation of our relationships. Excellence and innovation in everything we do.