**Position:** Technical Support Analyst (N2) **Work Location:** Qs 5, Rua 100, 72036-070. Near Taguatinga/Pistão Sul and Areal. **Salary:** R$ 2.135,74. **Benefits:** Dental plan, meal allowance (R$ 33.00/day), transportation voucher, functional scholarship for undergraduate and postgraduate studies, Day Off, SESC agreement, life insurance, and private parking. **Employment Type:** Permanent – CLT. **Working Hours:** 08:00 to 18:00 (Monday to Thursday) and 08:00 to 17:00 (Friday), with a 1-hour lunch break. **Responsibilities:** Responsible for specialized technical support (on-site and remote/Help Desk), managing the full incident ticket lifecycle through a ticketing system—from diagnosis to resolution of hardware, software, and network incidents. Performs data analysis and generates management reports, developing and executing SQL queries to extract strategic data. Uses advanced Excel and BI tools to generate reports and dashboards, and presents SLA metrics. Actively participates in implementation and support of systems (ERP, CRM, and corporate platforms), including configuration, parameterization, and software testing. Prepares technical documentation and conducts training/capacitation sessions to ensure end-user adaptation to new systems and processes. **Requirements:** Professional with solid knowledge of infrastructure and systems, including Networks, Firewalls, Windows/Linux environments, and Virtualization. Has experience in support processes, with familiarity in Help Desk, Incident Management, and SLA enforcement, using monitoring tools such as Zabbix. Demonstrates strong analytical ability and intermediate/advanced Excel skills (advanced formulas, Pivot Tables, Power Query, and basic macros) for data processing and analysis, plus basic SQL knowledge for database queries. A completed or ongoing undergraduate degree in Information Technology or related fields (e.g., Information Systems, Computer Science) is required. **Preferred Qualifications: Advanced SQL knowledge, N2 English proficiency.** **Shared Services Center, CSC-DF.** **Website: https://sites.google.com/cscdf.com.br/recursoshumanos-csc/in%C3%ADcio** Job Type: Permanent CLT Pay: R$2.135,74 per month Benefits: * Dental assistance * Commercial agreements and discounts * Free parking * Life insurance * Meal allowance * Transportation voucher Screening Question(s): * What is your current updated WhatsApp number? Work Location: On-site