Support Analyst

Description

Job Summary: Responsible for providing technical support to users, ensuring the proper functioning of systems, equipment, and IT resources, handling service requests and resolving issues. Key Highlights: 1. IT user technical support 2. Problem diagnosis and resolution 3. Customer service and effective communication **Job Description:** Responsible for providing technical support to users, ensuring the proper functioning of systems, equipment, and IT resources. Handles service requests, performs problem diagnosis, and resolves issues. **Position:** End-User Support Analyst; * Proficiency in Windows, Microsoft Office suite, and basic networking * Fundamental knowledge of hardware and software * Experience with ticketing tools (ITSM) * Strong communication skills and customer service orientation * Configuration of computers, printers, and devices * Software installation and updates. **Prerequisite:** English. Employment Type: Full-time Compensation: R$3.500,00 - R$4.000,00 per month Work Location: On-site