Job Summary: The Customer Service Representative position involves providing customer service by delivering information, clarifying questions, and resolving issues with clear communication, proactivity, and empathy. Key Highlights: 1. In-person, telephone, and email customer service 2. Recording and resolving customer complaints, suggestions, and compliments 3. Continuous improvement through training **Job Description:** ---------------------- The Customer Service Representative is responsible for providing customer service by delivering information, clarifying questions, and resolving functional issues. It is essential that the professional possesses communication skills (clear, assertive, and non-violent), proactivity, and empathy to interact effectively with diverse audiences and scenarios. Responsibilities: Serve customers in person, via telephone, or email, providing information about products and services. Record customer complaints, suggestions, and compliments. Resolve problems and conflicts efficiently and courteously. Participate in training programs to enhance customer service. Adhere to company policies and procedures to ensure service safety and quality. Maintain a clean and organized workplace. **Essential Requirements:** ------------------------------ * Completed high school education **Desirable Requirements:** -------------------------- * Experience in public-facing customer service **Employment Type:** -------------------------- INTERNSHIP **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $824\.00 **Benefits:** --------------- Transportation allowance **Work Location:** ---------------------- Juazeiro do Norte **Working Hours:** ------------------------ 10:30 AM to 2:30 PM
João Silva
Indeed · HR
João Silva
Indeed · HR
