Job Summary: We are seeking a DevOps Analyst with a focus on SRE/Observability to implement and maintain internal systems, monitor performance, and continuously propose improvements. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset 2. Monitor the operation and performance of systems/applications 3. Analyze and propose improvements to operational routines We are looking for a **DevOps Analyst (SRE / Observability Focus)** to implement and maintain internally developed systems and/or applications, ensuring their reliable operation. Monitor the operation and performance of active systems/applications. If you are an attentive professional who delights your customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental KPIs; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use personal and collective protective equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Monitor the operation and performance of active systems/applications; * Responsible for operating automated CI/CD tools, monitoring and management tools, driving continuous business growth to ensure product reliability and availability; * Develop, deploy, and analyze monitoring scripts and tools; * Perform environment administration activities, as well as continuous improvement and user support activities; * Support resolution of configuration failures in monitoring and production environments; identify and address incidents and anomalies to ensure SLA, SLO, and SLI compliance; * Conduct root cause analysis of issues, open level-2 tickets via ticketing tools or local analysis applications, and perform root cause analysis of system and service mesh issues and incidents; * Create and maintain dashboards, processes, and procedures in Grafana and Operating Systems; * Ensure support and training for monitoring tools; * Implement and/or configure monitoring tools; **Requirements and Qualifications** * Basic programming knowledge; * Agile methodologies; * Technical English; * Version control systems (Git, GitHub); * Systems administration and infrastructure; * Continuous integration tools; * Experience with or exposure to modern observability (OpenTelemetry, Prometheus, Grafana, Loki, Tempo); **Preferred qualifications:** * Interest in or studies related to **SRE, automation, reliability, and high availability**. * Familiarity with **Kubernetes**. * Basic knowledge of **networking and web protocols** (HTTP, TCP/IP). * Google Workspace tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small city in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.