B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: We are seeking a technician for FTTH and FTTA network installation and repair, performing preventive and corrective maintenance to ensure service continuity and delivering courteous customer service. Key Highlights: 1. A connected and united team, passionate about technology and transformation 2. Focus on digital inclusion and a better future 3. A collaborative and responsible environment, with ethics and transparency We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi\-Fi issues, no connection, intermittency, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Verify access feasibility for the commercial team; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when the customer changes their plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Deliver courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations. * Perform other duties related to the position, following managerial guidance. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education. * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per roster); * Valid and active Brazilian driver’s license (Category B); * NR-10 and NR-35 certifications preferred; * Technical experience and familiarity with telecommunication network installation and repair procedures; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airline tickets, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experiences. **We value diversity**, represented by our employees and customers in all their regional and social multiplicity—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, responsible space—for people and for business sustainability. For more information, visit https://alloha.com/