Technical Support

Description

Job Summary: Professional required for second-level technical support and assistance, focusing on diagnosis, installation, and configuration of IT systems and equipment. Key Highlights: 1. Second-level technical support (on-site/remote) 2. IT incident diagnosis and resolution 3. Computer configuration and maintenance Provide second-level (on-site/remote) support and assistance for incidents and requests assigned to your support queue. Support off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify when necessary, and proactively assume ownership of those within your responsibility. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on devices (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Assemble, maintain, and configure computers. Provide second-level (on-site/remote) support and assistance for incidents and requests assigned to your support queue. Support off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify when necessary, and proactively assume ownership of those within your responsibility. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on devices (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Assemble, maintain, and configure computers. **Minimum Education:** Technical Course **Driver's License Requirement:** Class B Personal vehicle Willingness to travel