TECHNICAL SUPPORT COORDINATOR

Description

Job Summary: We are seeking a Technical Support Coordinator to lead training initiatives, manage teams, and coordinate customer service—with a focus on results. Key Highlights: 1. Lead and develop teams through training and feedback. 2. Coordinate customer service and technical support. 3. Manage departmental metrics and resources for continuous improvement. JOIN OUR TEAM! Position for Persons with Disabilities (PwD) We are thrilled to welcome a Technical Support Coordinator to join our team! **YOUR RESPONSIBILITIES:** Conduct team training sessions to ensure proficiency in internal tools and procedures; Provide feedback and develop individual employee development plans; Adjust employee time records monthly, documenting incidents and resolutions; Prepare, monitor, and present monthly departmental metrics to senior management, aligned with company strategy; Generate performance reports and dashboards for the department using spreadsheets; Participate in cross-departmental meetings to review results, define action plans, launch new projects, manage budgets, and assess resource needs; Manage departmental resources and supervise inventory replenishment, initiating procurement when required; Guide the Procurement Department on material specifications and help develop new suppliers; Coordinate customer service and oversee resolution of technical support requests (head office and branches); Identify needs for purchasing parts, tools, and services, and process payments in the system; Manage the schedule for external visits; Create internal and customer-facing promotional materials for digital platforms; Coordinate the internal technical team to ensure alignment with defined scope; Develop technical training materials (handbooks, manuals, and supporting content); **WHAT WE’RE LOOKING FOR: REQUIREMENTS:** Technical education in a relevant field; Knowledge of Electrical Engineering, Electronics, Microsoft Office, Computer Networks, Data Analysis, Security Industry, Technology and/or Energy; Metrics Analysis and Composition. **YOUR DAILY SCHEDULE:** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:12 PM to 6:00 PM. **OUR LOCATION:** Estreito | Florianópolis **SALARY:** R$ Competitive with the role **BENEFITS:** **Salary:** FIXED **Meal Allowance:** R$ 15.00 per day (with 20% employee contribution). Transportation Voucher (6% employee contribution). **After 90 days:** Partnerships with educational institutions, health insurance, and dental insurance. If you’re ready to make a difference within a results-driven and growth-oriented team, send us your resume! We can’t wait to meet you and achieve great things together!