COLLECTIONS ASSISTANT

Description

Job Summary: We are seeking a Collections Assistant to support the collections process, billing, debt negotiation, and maintenance of negotiation history. Key Highlights: 1. Assist in the collections and billing process 2. Negotiate debts with customers and monitor payments 3. Maintain the invoice database up to date JOIN OUR TEAM! We are looking for a professional to join our team as a COLLECTIONS ASSISTANT Support the collections process by performing controls, billing, and forwarding collections activities. Send invoices and bank slips to customers via e\-mail; prepare physical documents for pickup at the company. Monitor until receipt, Contact customers to resolve billing-related issues; negotiate debt settlements with customers, addressing aspects such as payment deadlines, discounts, interest, merchandise returns, bounced checks, and debit notes—aiming for mutually satisfactory agreements. Maintain records of completed negotiations and monitor customers until payment is received; Process write-offs for settled invoices to keep the database updated; Perform other duties related to the position, as directed by the supervisor. **DESIRED COMPETENCIES:** Proactive; Organized; Passionate about their work; Assertive communication; Emotional intelligence; Empathy and active listening Negotiation skills **Resilience:** **REQUIRED QUALIFICATIONS:** Completed high school education; Knowledge of negotiation techniques; Customer service experience preferred; Proficiency in Excel/Google Sheets; **WORK SCHEDULE:** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:30 PM to 6:00 PM **LOCATION:** R. DOMINGOS ANDRÉ ZANINI , BARREIROS \- SÃO JOSÉ **COMPENSATION:** R$ 2\.054,29 Meal allowance of R$ 40.00 per day; Transportation allowance (6% deduction); 7% attendance bonus (no absences) After the 90-day probation period, you may access partnerships with educational institutions, health insurance, and dental plans. If you are interested in this position, please send your resume. We look forward to meeting you!