Operations Support Assistant

Description

Job Summary: A professional responsible for ensuring smooth and efficient operations with a focus on customer satisfaction, fault prevention, order recovery, and partner activation. Key Highlights: 1. Multichannel customer service and support, and order monitoring 2. Revenue recovery and onboarding of new partners 3. Proficiency in digital customer service, spreadsheets, and strong communication skills Ensure smooth and efficient operations, with emphasis on customer satisfaction, fault prevention, order recovery, and activation of new partners. **Main Responsibilities** * Provide multichannel customer service and support (WhatsApp, phone, e\-mail, and app); * Monitor orders and contact delivery personnel; * Recover revenue and reactivate establishments; * Update and maintain catalog and pricing data; * Onboard new delivery personnel and establishments; * Record and track performance indicators (KPIs); * Suggest improvements to operational processes (SOPs). **Requirements** * Experience in digital customer service and spreadsheets; * Strong written and verbal communication skills; * Organizational skills, empathy, and sense of urgency; * Marketplace, delivery, CRM, or Helpdesk experience is desirable; * Basic knowledge of LGPD is a plus. **Compensation and Benefits** * Fixed salary: **R$ 1\.518,00** * Performance-based bonus and goal achievement incentive (up to R$ 1\.600,00\) * Pharmacy benefit plan * Life insurance Employment type: CLT (permanent contract) Pay: R$1\.518,00 \- R$2\.500,00 per month Benefits: * Corporate partnerships and commercial discounts Experience: * Administrative? (Mandatory)