Support Assistant

Description

Job Summary: A company is seeking a Senior Support Assistant to provide specialized technical support, analyze and resolve issues, assist customers, and support the support and development teams. Key Highlights: 1. Specialized technical support and agile problem resolution 2. Support for the development team and identification of systemic failures 3. Organization of training sessions and transfer of technical knowledge **Position: Support Assistant – Senior Level (1 vacancy)** **Location:** Rodoviário Neighborhood – Goiânia/GO **Work Model:** On-site **About the Position:** A company seeks a professional to deliver specialized technical support, focusing on issue analysis and resolution, customer assistance, and technical support to the support and development teams. **Responsibilities:** * Provide specialized technical support to customers, promptly and efficiently identifying and resolving issues; * Handle critical support tickets, assisting in organizing and prioritizing requests; * Support the development team in identifying systemic failures and proposing improvements; * Organize training sessions and transfer technical knowledge to users and internal teams; * Log incidents, prepare reports, and monitor support department metrics. **Requirements:** * Completed or ongoing undergraduate degree in **Information Technology or related fields**; * Solid experience in **IT technical support (Level 2 or 3)**; * Leadership profile, with ability to organize priorities and provide technical support to the team; * Proactivity, initiative, and autonomy in problem solving; * Intermediate to advanced proficiency in **Excel, Word, and Outlook**; * Knowledge of **networks, operating systems, remote access tools, and help desk support**. **Preferred Qualifications:** * ERP knowledge; * Basic understanding of **databases**; * Knowledge of **IT infrastructure**. **Working Hours:** Monday to Friday, from **8:00 AM to 6:00 PM** (on-site). **Compensation and Benefits:** * Salary: **R$ 1,900.00 (CLT)** * **Performance-based bonus** * **Transportation allowance** * **iFood Food Card** * **Gympass** Employment Type: Full-time CLT Pay Range: R$1,900.00 – R$4,361.24 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site