Collections Analyst

Description

Job Summary: A professional responsible for ensuring efficiency in credit recovery and accounts receivable management, adopting an analytical and preventive approach to delinquency control. Key Highlights: 1. Analytical and preventive approach to delinquency control 2. Focus on credit recovery and accounts receivable management 3. An environment that values professional development Liberdade Médica, a postgraduate medical education institution, is seeking a professional whose mission will be to ensure **efficiency in credit recovery and accounts receivable management**, acting analytically and preventively in delinquency control, while balancing the company’s need for financial liquidity with ethical and cordial customer relationships. RESPONSIBILITIES: * Execute **active and reactive collections processes**, via phone, email, WhatsApp, and integrated systems. * Perform **monitoring of delinquent customer portfolios**, establishing priorities based on overdue ranges and ticket value. * **Negotiate payment agreements**, proposing terms in accordance with internal policies and approval timelines. * Update records and **collection status in systems** (ERP, CRM, Conta Azul, SEI, etc.). * Support the preparation of **delinquency reports, aging lists, and recovery rate metrics**. * Conduct **accounts receivable reconciliation** (credit card, bank slips, recurring payments, advances) with the finance team. * Support the legal team in judicial collection actions or protests. * Assist in the **implementation of credit and collections policies**, aligned with the finance department. * Support the mapping and continuous improvement of collections, renegotiation, and cancellation processes. * Monitor performance indicators (delinquency rate, churn, average recovery time, agreement rate). REQUIREMENTS: * Currently enrolled in or holding a bachelor’s degree in **Business Administration, Accounting, Financial Management, or related fields**. * Knowledge of **collections and credit recovery routines**. * Experience in **commercial negotiation and argumentation**. * Basic understanding of **financial reconciliation and accounts receivable control**. * Intermediate proficiency in **Excel/Sheets** and ERP or CRM systems (e.g., Conta Azul, Asaas, Nibo, PipeRun, HubSpot). * Preferred: Familiarity with **collections legislation and data protection regulations (LGPD)**. **Location:** Bela Vista District | Goiânia-GO (On-site work) **Contract Type:** PJ (Individual Entrepreneur) **Working Hours:** Mon–Fri, 9 AM–6 PM Remuneration: R$2.500,00 fixed + variable Our company values teamwork and seeks proactive professionals with a results-oriented mindset. If you are detail-oriented, possess strong work ethics, and are interested in an environment that values professional development, this opportunity is for you. Minimum Education Level: High School (Secondary Education) Desired Qualifications: * Financial Management, Bachelor’s Degree * Business Administration, Bachelor’s Degree * Accounting Sciences, Bachelor’s Degree