Support Technician

Description

Job Summary: We are seeking a responsible, communicative, and computer-literate Remote and Field Support Technician to join Mega Telecom's technical support team. Key Highlights: 1. Real growth opportunities in the telecommunications field 2. A learning environment and professional development 3. Ongoing internal training Remote and Field Support Technician – Mega Telecom \*Location:\* Goiânia – GO (on-site) \*Work model:\* On-site work with remote support and occasional field visits \*Working hours:\* Full-time \*Start date:\* Immediate \-\-\- \#\#\# About Mega Telecom We are a company specializing in telecommunications solutions, IP telephony, cloud-based PABX, technical support, and network infrastructure. We seek a responsible, communicative, and computer-literate professional to join our technical support team. \-\-\- \#\#\# Responsibilities \- Remote customer support via phone, WhatsApp, video conferencing, and remote access (AnyDesk / TeamViewer, etc.) \- End-user technical support: computer configuration, folders, files, printers, Excel, and basic tools \- Technical problem diagnosis and resolution \- Opening, tracking, and logging support tickets \- \*On-site field support when required\* (installations, diagnostics, and physical support) \- Basic network, internet, and telephony support \-\-\- \#\#\# Requirements \- \*Solid computer knowledge\* (Windows, installation and configuration, file organization, etc.) \- \*Basic knowledge of Excel and Microsoft Office suite\* \- Strong communication skills and customer service ability \- Organization, responsibility, and proactivity \- Availability for \*external travel\* when required \-\-\- \#\#\# Preferred Qualifications (not mandatory) \- Prior experience in technical support \- Knowledge of \*telephony, PABX, VoIP, or IP Telephony\* \- Familiarity with \*network infrastructure\* (cabling, routers, Mikrotik, switches) \- Experience in the telecommunications sector \- Basic Linux knowledge \-\-\- \#\#\# Desired Profile \- Quick learning ability and problem-solving skills \- Patience and clarity when explaining procedures \- Organization and good time management \- Commitment and desire to grow within the field \-\-\- \#\#\# Benefits \- Real growth opportunities in the telecommunications field \- Ongoing internal training \- A learning environment and professional development Employment type: Permanent CLT contract Salary: R$1\.800,00 \- R$2\.500,00 per month Benefits: * Medical assistance * Transportation allowance * Company vehicle Work location: On-site