Administrative Assistant

Description

Job Summary: Responsible for administrative routines, data updates, order tracking, and communication with customers and carriers, ensuring process organization and traceability. Key Highlights: 1. Customer service and support at various stages of the order 2. Management and organization of internal documents and information 3. Proactive communication with internal teams and carriers Description: * Completed High School; * Experience in administrative routines; * Proficiency in Microsoft Office Suite and/or Google Sheets; * Logistics routine interest and knowledge are desirable; * Excellent verbal and written communication skills; * Organized and proactive; * Excellent verbal and written communication skills. * Update return and order addresses containing incorrect or incomplete information. * Update customer records in Tiny and request issuance of sales orders. * Monitor and respond to customer inquiries regarding order status, shipment, tracking, and returns. * Submit service tickets to carriers in cases of delays, loss, or delivery discrepancies. * Update and organize internal spreadsheets related to orders, returns, and customer service history. * Forward information to the responsible department when reshipment, exchange, or refund is required. * Maintain records of relevant incidents, ensuring process traceability and transparency. * Review and validate fiscal documents related to orders (invoices, labels, receipts). * Notify the commercial team of registration errors, price discrepancies, or special customer requests. * Assist in inventory verification as needed, ensuring alignment between system records and physical stock. * Monitor email inbox and customer service channels, ensuring responses are delivered within the company's established timeframe. 2512050202181904868