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Job Summary: Logistics Operations Analyst to serve as Control Tower for Extra Large operations, managing and executing routines at partner delivery stations, ensuring process performance and compliance. Key Highlights: 1. Working on innovative and challenging logistics operations at Amazon 2. A collaborative and dynamic work environment, similar to a startup 3. Custodian of Amazon's processes and standards for heavy and bulky products **DESCRIPTION** --------------- Our logistics teams are transforming how we interact with customers worldwide every day, solving some of the biggest logistical challenges faced not only by Amazon but by the entire industry. Whether items are large or small, we find solutions to ensure we fulfill our promise to customers. Amazon Logistics Brazil is seeking a Logistics Operations Analyst to join the team managing Extra Large (AMXL) operations. This person will serve as Control Tower for these partner-operated operations. Operations will run seven days per week, including holidays; therefore, Logistics Operations Analysts all follow a 4x3 shift schedule, divided between front and back teams. This person will manage and execute tactical routines at external logistics partners' delivery stations to ensure process performance and compliance. This person will also be the custodian of Amazon's specific processes and standards for heavy and bulky product operations. They will work in a highly collaborative environment more akin to a startup than a large corporation. The mindset is that no idea is a bad idea, and the best ideas are those that should be tested and experimented with. This person must thrive and deliver results in an ambiguous, fast-paced, and dynamic environment. Some responsibilities may be performed virtually, while others include on-site audits/visits to external logistics partners to act as custodian of node SOPs. Key job responsibilities * Monitor daily operational efficiency of logistics partners, suggest and implement improvements; * Guide and lead action plans with partners to achieve operational excellence; * Create and track operational metrics with logistics partners; * Analyze data from multiple sources and identify relevant trends to enable rapid, business-critical decisions; * Find practical and simple solutions to complex problems; * Serve as the liaison between internal and external stakeholders, keeping in mind objectives, constraints, compliance, and information privacy; * Deeply investigate root causes of operational issues. A day in the life Your day is dedicated to monitoring the Control Tower and executing daily routines at the node for Heavy/Bulky product deliveries. You are the custodian of AMXL SOPs, performing system queries, managing driver check\-in, and opening support tickets. You coordinate with the team to resolve operational challenges to delight Amazon customers. Your primary contact is the AMXL partner, whose performance you directly improve through consolidated action plans.**BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree in Engineering, Business Administration, Operations, or related fields. * Proficiency in MS Office, with advanced Excel skills (VLOOKUP, advanced formulas, pivot tables, macros). * Availability to work flexible shifts, including weekends and holidays. * Availability to travel 25% of the time. * Basic English proficiency. **PREFERRED QUALIFICATIONS** ---------------------------- * Advanced English proficiency. * SQL and other programming languages. * Experience in logistics and/or transportation of bulky and heavy items. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
