IT Support Analyst I

Description

Job Summary: An IT support professional responsible for installing, configuring, diagnosing, and resolving issues with equipment and systems, as well as maintaining the knowledge base. Key Highlights: 1. IT equipment and system support and configuration 2. Incident analysis and diagnosis with joint action alongside vendors 3. Development of procedures and maintenance of the knowledge base **IT SUPPORT ANALYST I / IT Position:** Permanent. Work Model: 100% on-site. Employment Type: CLT. Schedule: Monday to Friday. Working Hours: 8:00 AM to 5:00 PM (subject to change at the company's or client's discretion). Service Location: Jales/Centro–SP. Note: Availability for flexible hours and occasional travel is required. MANDATORY REQUIREMENTS: Currently pursuing or completed undergraduate degree in IT; Advanced computer skills; Basic/technical English; Minimum 1 year of experience in this role. MANDATORY SPECIFIC KNOWLEDGE: Advanced Microsoft Office suite. RESPONSIBILITIES: Providing support, installation, and configuration of new IT equipment, and reconfiguration of previously installed equipment; Analyzing and diagnosing incidents to resolve problems, occasionally in collaboration with vendors and other professionals; Supporting installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors); Supporting installation and configuration of native user tools on devices (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); Installing standard market-approved software provided and made available by the client (antivirus agents, PDF readers, plug-ins, etc.); Installing specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by the client—and, if necessary, with vendor or developer assistance; Verifying and identifying issues in cabling systems, performing basic and occasional network infrastructure configuration and repairs—for example: crimping network cables and physically installing access switches in racks (without configuration or programming); Recording, tracking, monitoring progress, and resolving service requests within the adopted ticket management system (by the CONTRACTOR); Writing procedures for resolving known incidents and problems; Maintaining an up-to-date knowledge base. WHAT WE OFFER: Salary: R$ 2.400,00; Meal allowance: R$ 30,00 (20% deduction); Transportation voucher (6% deduction, if used); SESC membership agreement; Life insurance; Health plan (70% employer contribution). **Minimum Education Level:** Undergraduate Degree