Established in 1988, **Atrio Hotel Management** specializes in the development, implementation, and management of business and leisure hotels. It operates a unique business model that combines international hotel brands with a management system focused on delivering returns to investors and preserving their assets. Currently, Atrio operates over 80 hotels and is the largest Accor franchisee in Brazil, managing the brands Ibis Budget, Ibis, Ibis Styles, Mercure, Grand Mercure, and Novotel—as well as independent hotel brands. ;Join the **FERAS** team! ;We are seeking a **Junior Front Desk Agent** to work in the **Jundiaí/SP** region! ; **Responsibilities and duties:** Efficiently and courteously process guest check\-in and check\-out, ensuring all information is accurately recorded in the hotel’s management system. Greet guests warmly and professionally, providing guidance on hotel facilities and available services. Respond promptly to guest requests—whether in person, by phone, or via e\-mail—ensuring issue resolution and guest satisfaction. Provide information about local attractions, restaurants, and activities, and assist with booking additional services such as transportation or guided tours. Support reservation management by verifying availability, recording changes, and ensuring all data is updated in the system. Collaborate with the reservations team to optimize hotel occupancy and ensure record accuracy. Manage cash operations related to check\-in/check\-out, including payment collection, invoice issuance, and daily cash reconciliation. Coordinate with housekeeping, maintenance, and other departments to promptly address guest requests and resolve any issues arising during their stay. Maintain accurate records of all transactions and guest interactions, and prepare daily reports as required. Ensure compliance with the hotel’s standard operating procedures, as well as local safety regulations and legal requirements. **Requirements:** Completed high school education; undergraduate studies in progress preferred. No prior experience required. **Additional Information:** Work schedule: 3:00 PM to 11:10 PM. Employment type: CLT. **What we offer:** On\-site cafeteria; Health insurance; Productivity bonus; English course; Profit sharing; Gympass; Zenklub.