Job Summary: Professional responsible for guest service and reception, reservation management, providing information, and resolving issues in a hotel. Key Highlights: 1. Friendly and efficient guest service 2. Organized management of reservations and check-ins/check-outs 3. Quick and effective resolution of inquiries and issues **Description and Responsibilities:** **Schedule:** Shift work **Level:** Professional **Employment Type:** Permanent – CLT * Greet and receive guests courteously and efficiently. * Perform check\-in and check\-out, ensuring accurate guest arrivals and departures. * Manage reservations, modifications, and cancellations in an organized manner. * Provide information about hotel services and local attractions. * Resolve guest inquiries and issues quickly and effectively. * Maintain a clean and organized front desk area. * Collaborate with other departments to ensure guest satisfaction. * Record and manage guest payments and invoices. * Answer telephone calls and respond to emails regarding reservations and information. * Perform administrative tasks, such as updating records and preparing daily reports. **Requirements:** * Experience in customer service. * Knowledge of reservation systems and hotel management software. * Excellent communication and interpersonal skills. * Ability to work collaboratively and under pressure. * Availability to work shifts, including weekends and holidays. * Preferred Qualifications: * Prior experience in hotel front desk reception. * Skill in handling conflict situations and problem resolution. **Benefits:** Commissions, Meal Voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
