Job Summary: Provide on-site and remote technical support to ensure the proper functioning of systems, equipment, and IT infrastructure supporting company operations. Key Highlights: 1. On-site and remote technical support 2. IT installation, configuration, and maintenance 3. Assistance with information security and technological improvements Provide technical support to company users, ensuring the proper functioning of systems, equipment, and IT infrastructure supporting the company’s logistics, administrative, and commercial operations. * Provide on-site and remote technical support to employees. * Perform installation, configuration, and maintenance of computers, printers, data collectors, and network devices. * Support network infrastructure maintenance. * Assist in managing access to ERP systems, email, and other corporate tools. * Monitor backups and assist with information security. * Log support tickets and track incident resolution. * Assist in implementing technological improvements to optimize internal processes.