Commercial Manager

Description

Job Summary: We are seeking a motivated and experienced Commercial Manager to lead the sales team, with a results-oriented mindset and passion for telecommunications and customer service. Key Highlights: 1. Lead and develop the sales and customer service team 2. Develop and implement commercial strategies to boost sales 3. Ensure excellence in customer service standards and customer experience We are looking for a highly motivated and experienced **Commercial Manager** to lead the sales team and operations in our store. The ideal candidate must be results-focused, possess excellent leadership skills, and have a passion for telecommunications and customer service. Main Responsibilities * **Team and Performance Management:** * Lead, motivate, train, and develop the store's sales and customer service team. * Establish and monitor achievement of sales targets (mobile, fixed-line, TV, internet, and accessories). * Conduct daily/weekly *follow\-up* and individual *coaching* meetings. * Ensure excellence in customer service standards and customer experience. * **Commercial and Operational Management:** * Develop and implement commercial strategies to boost sales. * Analyze performance indicators (KPIs), identify improvement opportunities, and propose corrective action plans. * Ensure proper execution of operational and administrative procedures. * Manage inventory, cash control, and daily/monthly financial closing for the store. * **Customer Relationship and After\-Sales:** * Handle complex customer issues and complaints. * Promote prospecting activities and customer relationship management. Employment Type: Full-time CLT Salary: R$1\.000,00 \- R$2\.500,00 per month Benefits: * Meal allowance * Food voucher * Transportation voucher