RMA Assistant

Description

Job Summary: The RMA Assistant will support Authorized Return Merchandise processes, ensuring an agile, organized, and traceable flow of returns and exchanges. Key Highlights: 1. Will support the RMA process, from shipment to receipt of parts. 2. Will maintain physical and digital control of RMA documents and records. 3. Will communicate with suppliers and internal departments to update status. #### **RMA Assistant** **Job Description:** **Videosoft** manages all processes involved in a successful project — from manufacturing terminals at our own factory, through software/integration development and monitoring of peripherals and applications, to an extensive nationwide network of Technical Support Centers. With over 20 years in the market, we are a technology company specializing in self-service solutions. We are located on the Santa Catarina coast, offering excellent quality of life! **Job Mission:** Support RMA (Authorized Return Merchandise) processes by assisting in organizing, verifying, recording, and forwarding parts and equipment, ensuring that returns and exchanges proceed in an agile, organized, and traceable manner. **Responsibilities and Duties:** * Support tracking the RMA process, from shipment to receipt of parts for maintenance or replacement; * Record information and updates in spreadsheets or control systems; * Inspect and organize received parts and equipment, forwarding them for testing or repair; * Assist in issuing and verifying invoices related to the process; * Maintain physical and digital control of RMA documents and records; * Package and prepare parts for shipment, following technical department guidelines; * Assist in communicating with suppliers, carriers, and internal departments to update status; * Support administrative and logistics tasks within the department. **✅ Requirements and Qualifications:** * Completed high school education; * Basic computer skills (Microsoft Office or Google Workspace); * Familiarity with inventory organization, logistics, or equipment maintenance (desirable); * Attention to detail and strong organizational skills; * Good communication skills and willingness to learn. **Preferred Qualifications:** * Experience with goods shipment and receipt processes; * Basic knowledge of hardware and networks; * Experience with ticketing systems or management spreadsheets; * Currently studying in electronics, hardware, administration, production management, or related fields. **Location****Employment Type****Work Model** Camboriú, SC, BR Full-time CLT On-site