Description
Job Summary:
We are seeking a communicative and proactive individual to deliver enchanting customer service on social media and e-commerce platforms, as well as provide support to influencers.
Key Highlights:
1. Customer service on social media and e-commerce
2. Support in managing relationships with partner influencers
3. Focus on beauty and self-care with empathy and agility
We are looking for a communicative, proactive, and passionate individual deeply engaged in the world of beauty and self-care. The primary focus will be delivering enchanting customer service across social media and e-commerce channels, as well as providing support in managing relationships with partner influencers.
**Responsibilities:**
\- Respond to direct messages and comments on social media (Instagram, TikTok, WhatsApp, and email) with empathy and agility.
\- Handle e-commerce customer service (customer support): track orders, exchanges, returns, and answer product-related questions.
\- Record customer and influencer feedback to continuously improve the experience.
**Requirements:**
\- Prior experience in customer service, digital customer support (SAC), or social media management.
\- Excellent written and interpersonal communication skills.
\- Basic knowledge of platforms such as Instagram, TikTok, WhatsApp Business, and email.
Employment Type: Full-time CLT
Employment Type: Full-time CLT
Compensation: R$1\.900,00 \- R$2\.000,00 per month
Work Location: On-site