Customer Success (CS)

Description

We are hiring for the **CS \- Customer Success** position at our Florianópolis/SC office. **Responsibilities:** * Manage a portfolio of clients, ensuring a positive and long-term customer journey; * Act consultatively by understanding client needs and proposing solutions aligned with the company’s services; * Monitor customer satisfaction, engagement, and retention metrics; * Provide operational and strategic support to clients; * Lead onboarding, activation, and ongoing client success processes; * Collaborate closely with the sales team to identify expansion and retention opportunities; * Maintain up-to-date records in internal systems and support report generation. **Requirements:** * Experience managing B2B client relationships and account maintenance; * Completed high school education; * Proficiency in Microsoft Office suite; * Strong communication skills, organizational ability, and an analytical mindset are considered advantages. **Employment terms:** * CLT (Permanent contract) * Working hours: 9:00 AM to 6:00 PM, Monday through Friday; * Workplace location: Centro, Florianópolis/SC **Benefits:** * VA/VR card accepted at supermarkets and restaurants * Transportation allowance or fuel card, with no payroll deduction * National health insurance plan * National dental insurance plan * Einstein Telemedicine – 24/7 online immediate care, free of charge and with no co-payment * GoGood – wellness services offering discounts at gyms and studios * Conexa Saúde – telemedicine with free psychotherapy and nutrition consultations * Birthday Day Off * Discount partnerships for undergraduate and language courses * Childcare allowance * Multi-benefits Card – salary advance option with direct payroll deduction, accepted at Personal Card network and establishments using PagSeguro POS devices Additionally, we offer a lounge area equipped for rest and meals, with coffee, hot chocolate, and fresh fruit available throughout the day. Job type: Permanent CLT Compensation: Starting from R$2\.080,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare allowance * Commercial partnerships and discounts * Meal allowance * Transportation allowance Experience: * Customer Success or After-sales (Preferred) * Client relationship management (Preferred) Workplace: On-site