Customer Service Assistant

Description

We are looking for people who love delivering excellent service. Professionals who are passionate and eager to deliver the best experience to our customers, making each customer feel unique and special. If you enjoy working with the public, excel at problem solving, possess empathy and attention to detail, join our team! **Responsibilities and duties** * Respond to customers via phone, WhatsApp, email, and chat; * Perform and/or verify customer registrations; * Calculate budget values; * Negotiate amounts and payment terms; * Register sales closure; * Report errors, complaints, and issues to responsible parties; * Clarify potential questions. **Requirements and qualifications** High school diploma completed Experience in customer service or telephone support is desirable; **Required Technical Skills:** Mathematics \- Four basic operations, Mathematics \- Rule of Three, Mathematics \- Unit conversion, Mathematics \- Fractions and percentages **Additional information** Benefits Meal allowance or food voucher of R$ 30.00 per day (no 20% deduction); Transportation voucher or fuel voucher (no 6% deduction); Unimed health plan (monthly fee covered by the company); Uniodonto dental plan; Merit bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in cafeterias; Life insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/rest room; Health promotion program offering medical, pediatric, and psychological care; Be Generous Project \- supplementation for female employees during pregnancy; Partnerships with universities, language courses, and early childhood education institutions; Education assistance scholarship covering up to 50% of course fees; Free parking. Working hours: Monday to Friday, from 08:36 to 18:00; Saturdays on rotating schedule, from 08:00 to 12:00\. The Essentia Group comprises the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1\.600 employees, Essentia Group brands promote health, well-being, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you also strive to become your best self every day, join us!