We are TopMed! A national reference HealthTech in the health and technology sector, highly adaptable and with a pioneering vision focused on democratizing access to healthcare for millions of people in both the public and private sectors. We deliver technology, technical expertise, and quality in our solutions. We are passionate, empathetic, dynamic, and integrity-driven. If you identify with us, join TopMed and make a difference in people’s lives! **Responsibilities:** * Map knowledge and competency gaps across teams (concierge, nursing, medical, and non-medical staff) * Conduct interviews, observations, and indicator analysis to identify training needs. * Develop in-person, online, and hybrid learning paths. * Create scripts, storyboards, manuals, presentations, and supporting materials. * Deliver technical, behavioral, and onboarding training. * Facilitate workshops, interactive activities, and hands-on sessions. * Support internal trainers, preceptors, and leaders. * Upload content, learning paths, courses, and assessments. * Monitor access, progress, and certifications. * Ensure organization and updating of the training catalog. * Administer reaction, learning, and effectiveness evaluations. * Create basic performance dashboards (e.g., adoption rate, NPS, progress). * Structure the onboarding program for new employees. * Ensure delivery of mandatory and area-specific content. * Monitor ramp-up KPIs and autonomy levels. * Produce announcements, campaigns, and training launches. * Manage the training schedule and relationships with internal departments. * Encourage participation and foster a culture of continuous development. * Identify external partners for specialized training. * Evaluate proposals, negotiate fees with direct management, and track deliveries. * Ensure timely completion of mandatory trainings. * Maintain organized records for internal/external audits. Requirements: * Bachelor’s degree in Nursing. * Practical experience in designing and delivering operational training. * Familiarity with modern learning methodologies. * Microsoft Office: Excel (basic level) and PowerPoint (advanced level). * Prior experience in Corporate Education or Training is considered a plus. Benefits: Meal Allowance / Food Voucher 24/7 Health Coverage TelaPet – 24-hour pet assistance Wellhub (gym subsidy) Medication reimbursement Fruit Day Transportation Voucher Life Insurance – 6% discount SESC/SENAC