Description: * Higher education is a plus; * Analytical and systematic thinking for decision-making; * Flexibility regarding working hours; * Intermediate proficiency in Microsoft Office suite; * Knowledge of customer service processes; * Leadership and people management skills. Physical requirements include broad and fine motor coordination, dexterity, articulation of upper and lower limbs, upright bipedal posture to perform job duties, locomotion and ambulation throughout the entire airport premises, and ability to operate internal transport vehicles within the airport apron. Sensory requirements include visual acuity for driving company vehicles (a regulated activity under the Brazilian Traffic Code - CTB), supporting the team, and monitoring operational activities; as well as auditory perception for telephone communication, interaction with colleagues, and detection of emergency audible signals in operational areas. Neuropsychological requirements include attention, concentration, organizational ability, creativity, data interpretation, and initiative to resolve causal situations. * Lead teams of equipment operators and baggage and ramp agents, fostering professional development of the group (succession planning); coordinate activities and processes related to aircraft ground handling (arrival and departure), collaborating with other operational departments to ensure flight punctuality, quality, and safety in accordance with standards and procedures published in the MGO; perform visual inspection of aircraft fuselage during arrivals and departures (walkaround); * Collect, compile, and proactively share operational data and information with team members; define and assign responsibilities to the workgroup in a planned manner, analyzing operations on-site, establishing objectives aligned with demand and task prioritization; * Analyze identified irregularities or risk situations, implementing corrective and preventive actions through operational briefings and reporting to other involved departments; * Identify and report opportunities for improvement in ramp processes—both micro- and macro-level—and conduct operational and behavioral briefings, hold meetings, and provide feedback; * Coordinate all activities related to ramp equipment movement during baggage and cargo loading/unloading of aircraft, guiding staff on activity logistics, analyzing incident reports, and responding promptly to potential incidents to prevent operational disruptions and maintain service quality. 2512040202181571378