Join the customer service area of Brazil’s largest integrated healthcare network. Here, you’ll find an agile environment that values innovation and leadership. In this team, you’ll have the opportunity to care for patients at Hospitals, Laboratories, and the Customer Service Center—the largest integrated healthcare network in Brazil. We care completely—therefore, we are present at every touchpoint throughout the lives of millions of patients, and this is how we achieve outstanding results: by welcoming everyone exactly as they are. **Diversity matters to us!** We recognize that diversity fosters innovation in our environments; above all, we are certain that we are part of this transformation. We promote dignity and respect for all people, so they feel safe being their authentic selves. Our opportunities are open to all individuals who believe in transforming the future of healthcare. We encourage applications from everyone who recognizes the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of the transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and duties** About this position: * Coordinate teams, analyzing issues, clarifying doubts, and proposing optimal managerial solutions; * Ensure excellence in service delivery and customer service, aiming for customer satisfaction and high-quality service provision; * Propose, implement, and guarantee process improvement initiatives within the unit; * Manage laboratory processes; * Perform administrative management of the unit, monitoring performance indicators, optimizing resources, and ensuring compliance with quality standards and regulatory requirements. . . **Requirements and qualifications** To transform healthcare, you need: * Bachelor’s degree in Biology, Biomedicine, or Pharmacy; * Postgraduate degree in Hospital Management, Health Administration, or related fields is a plus; * Prior experience in leadership roles within clinical laboratories; * Proficiency in pre-analytical, analytical, and post-analytical processes; * Experience managing performance indicators; * Knowledge of regulatory and quality standards (RDC 302/2005, NR-32, Good Laboratory Practices, audits, and accreditations). **Additional information** Position: Fully on-site By caring for our people, we become the healthcare system people desire—and the world needs. Check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Professional development: Dasa University, Career Development Cycle, Technology/PMAX Academies, and the “Crescer” Program within Dasa; * Other benefits: Transportation Voucher and Performance-Based Bonus (PPR). Only Dasa offers—the Health Program, built on five pillars: * Spiritual: Yoga; * Physical: TotalPass, Primary Care Clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the region and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions). Therefore, please note that once a vacancy matching your profile becomes available, we will contact you. Meanwhile, keep your information updated and complete all online assessment stages so we can learn more about you. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever imagined joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention—with a focus on compassionate care, quality excellence, and patient-centered attention. We are a reference in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity drives innovation—and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to be their authentic self. That’s why our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. For more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.