Job Summary: This position supports customer service and administrative routines, ensuring satisfaction and efficiency in service delivery. Key Highlights: 1. A light and collaborative environment focused on results and teamwork. 2. A global company and a reference in technological innovation for the fashion industry. 3. Opportunities for professional growth and development. Our name says it all: we are **Audaces**. And this is not just a nice word—it’s what drives us every day. Here, boldness goes hand in hand with collaboration and a focus on results. We work in a relaxed environment alongside supportive colleagues who play as a team and celebrate together. Because we believe the best challenges are those we solve as a **team**. We are a global company and a reference in technological innovation for the fashion industry, developing intelligent, agile, and efficient solutions for over 30 years—from design to production. But more than technology, we are **enablers**: we understand that each client faces a unique challenge, which is why we create adaptable solutions tailored to diverse realities. Here, you’ll find space to grow, develop, and make things happen. Because when every individual advances, we advance together. **Key Responsibilities:** * Provide customer service via phone, e\-mail, and/or WhatsApp; * Support the preparation of technical service expense quotations, meeting customer needs; * Assist in processing warranty, donation, and demonstration part orders; * Record customer service activities—both within and beyond warranty periods—in the system, maintaining customer relationship history; * Guide service partners on procedures for issuing service invoices and forwarding them for payment; * Monitor service partners’ (franchises, authorized agents) customer service performance, including satisfaction surveys; * Support supplier evaluations for customer-facing services, maintaining proper records; * Assist in scheduling external customer visits; * Support requests for travel and customer visit resources; * Support technical teams in customer service activities. **Requirements:** * Currently pursuing a bachelor’s degree in Administration, Management Processes, Engineering, Commercial Management, Logistics, or related fields; * Basic knowledge of customer service; * Familiarity with administrative routines; **Preferred Qualifications:** * Basic Spanish and/or English proficiency. **Work Location:** Hybrid — 4 days per week at Audaces Palhoça. ### **Our Benefits:** **Food & Infrastructure:** Meal or food allowance via VR Benefits card; * Breakfast and afternoon coffee available at the office (bread, cake, fruits, coffee, and milk); ️ Fully equipped cafeteria with refrigerator, microwave, tables, and chairs for daily comfort. **Mobility & Convenience:** Transportation allowance (if needed), with up to 6% payroll deduction as per legislation; ️ Free on-site parking. **Health & Well-being:** Nationwide Unimed health plan, no co-payment, with 90% of the monthly premium covered by the company; Annual free flu vaccination; 2 complimentary mental health sessions via Zenklub; ️ ️ TotalPass — access to gyms and physical activities; ️ Life insurance for added security and peace of mind. **Development & Recognition:** Annual Profit Sharing Plan (subject to goal achievement); Structured Career and Compensation Plan; “Audacious Recruiter” Program — refer talent and earn rewards for successful hires. **Culture & Experience:** No dress code — greater freedom to be yourself daily; Special occasion gifts for milestones such as graduation, marriage, childbirth, Easter, year-end, and other important events. **Partnerships & Additional Benefits:** Pharmacy discount program; ️ Partnerships offering discounts at language schools, restaurants, barbershops, and various other services.
João Silva
Indeed · HR
João Silva
Indeed · HR
