Administrative Assistant I

Description

Job Summary: Administrative Assistant to provide operational and administrative support, ensuring process organization, routine efficiency, and excellence in customer service. Key Highlights: 1. Operational and administrative support 2. Customer service via WhatsApp, email, and chat 3. Order tracking and fulfillment (logistics and deliveries) We are seeking an Administrative Assistant to provide operational and administrative support, ensuring process organization, routine efficiency, and excellence in customer service. **Schedule:** Monday to Friday, 7:30 AM to 5:30 PM Saturday, 8:00 AM to 12:00 PM **Main Responsibilities:** * Customer service via WhatsApp, email, and chat * Operational support to stores and delivery teams * Updating and managing spreadsheets * Generating and analyzing reports * General administrative tasks and operational support * Order tracking and fulfillment (logistics and deliveries) * Sales recovery (follow-up on abandoned and inactive carts) **Requirements:** * Experience in customer service * Basic knowledge of administrative routines * Fundamental proficiency in Excel and digital tools * Strong verbal and written communication skills * Organization, proactivity, and sense of responsibility * Ability to work effectively in a team * Availability for overtime **Compensation and Benefits:** * Salary: R$ 2.200,00 * Monthly performance bonus * Attendance bonus (after probation period) * Paid overtime * Mobility allowance (6% discount) * Breakfast provided at the office * Weekly food kit **If you meet the requirements and identify with the described routine, please submit your resume to participate in the selection process.** Employment Type: Full-time, CLT permanent contract Pay: R$2.200,00 - R$2.800,00 per month Benefits: * Fuel allowance * Profit-sharing program * Meal voucher * Transportation voucher Work Location: On-site