Administrative Assistant

Description

Job Summary: We are seeking an Administrative Assistant to provide operational and administrative support, ensuring process organization, efficiency in daily routines, and excellence in customer service. Key Highlights: 1. Operational and administrative support in an established company 2. Focus on process organization and customer service 3. Support for administrative routines and order management **Semana Light** is an established company in the food industry, with over 11 years of experience in the production and distribution of perishable and frozen products. With its own manufacturing facility in Florianópolis and operating under an e-commerce model, it serves various regions through units in SC, RS, PR, SP, MG, and DF. We are looking for an Administrative Assistant to provide operational and administrative support, ensuring process organization, efficiency in daily routines, and excellence in customer service. **Main Responsibilities:** * Customer service via WhatsApp, email, and chat * Operational support to stores and delivery teams * Updating and managing spreadsheets * Generating and analyzing reports * General administrative tasks and operational support * Order management and fulfillment (logistics and deliveries) * Sales recovery (follow-up on abandoned and inactive shopping carts) **Requirements:** * Experience in customer service * Basic knowledge of administrative routines * Basic proficiency in Excel and digital tools * Strong verbal and written communication skills * Organizational skills, proactivity, and sense of responsibility * Ability to work well in a team * Availability for overtime **Advantages (not mandatory):** * Experience in e-commerce * Experience in logistics, order processing, or deliveries **Compensation and Benefits:** * Salary: R$ 2.200,00 * Monthly performance bonus * Attendance bonus (after probation period) * Paid overtime * Mobility allowance (6% discount) * Breakfast at the office * Weekly food kit **If you meet the requirements and identify with the described routine, please submit your resume to participate in the selection process.** Job Type: Full-time, CLT Permanent Contract Compensation: R$2.200,00 \- R$2.500,00 per month Benefits: * Fuel allowance * Profit sharing * Meal voucher Work Location: On-site