Administrative Analyst (Support for Accredited Network)

Description

Job Summary: We are seeking a professional to provide active and reactive support to service providers, managing requests and monitoring schedules to ensure efficiency. Key Highlights: 1. Support for service providers with a focus on efficiency and resolution of inquiries 2. Monitoring of schedules and requests via WhatsApp for agility 3. Identification of improvements in customer service processes We are TopMed! A nationally recognized HealthTech company specializing in health and technology, highly adaptable and with a pioneering vision focused on democratizing access to healthcare for millions of people in both public and private sectors. We deliver technology, technical expertise, and quality in our solutions. We are passionate, empathetic, dynamic, and integrity-driven. If you identify with us, join TopMed and make a difference in people's lives! **Responsibilities:** * Provide active and reactive support to service providers (PJ professionals), resolving operational and administrative inquiries; * Monitor the arrival and attendance of scheduled professionals for the day, verifying absences and delays; * Track elective schedules, contacting professionals with pending appointments; * Monitor the PAV queue to identify delays and take necessary actions. * Respond to and manage requests received via WhatsApp support, ensuring rapid and effective responses; * Record and report professional absences and delays, assessing their impact on service delivery and proposing corrective actions. * Maintain up-to-date records in systems and spreadsheets, ensuring governance and traceability of actions; * Support other departments (e.g., operations and quality) with technical information and provider status updates upon request; * Identify opportunities to improve support and service processes, suggesting adjustments to increase efficiency and accredited providers’ satisfaction. Requirements: **Education:** Completed or ongoing undergraduate degree in Administration, Logistics, or related fields. **Technical Requirements:** * Intermediate proficiency in Microsoft Office Suite, especially Excel; * Experience with chat-based customer service (chatbots). Benefits **Benefits:** 24/7 Health Assistance In-Person Health Assistance TelaPet Telemedicine Service ️ Meal/Voucher Allowance Transportation Allowance Massage Chair ️ Life Insurance Fruit Day ️ WellHub – Gym Incentive Program ️ Discount Club Medication Reimbursement SESC and SENAC Benefits Work Modality: On-site Address: Rua Sebastião Furtado Pereira, nº 60, 10th floor – Tower II – Barreiros, São José – SC, 88117\-400 Monday to Thursday: 8:00 AM – 6:00 PM; Friday: 8:00 AM – 5:00 PM. Join us and become a MedLover!